Your front-line customer team is so much more than an account team. They’re researchers, planners, future thinkers, salespeople and most importantly people. Let them connect with, and learn, from your clients.Read More
Conversation skills are NOT innate. Turns out we need to be taught how to have a conversation, and we need to practice too. Follow these 4 steps to have successful, and meaningful, conversations at any age.Read More
How do you define business success?
Could human KPIs be the new thing?Read More
Humans are designed to connect with other humans. That’s building rapport. But HOW do you do it?Read More
What IS the secret to an easier life? Being a better spouse/parent/employee/friend?
It’s being a salesperson.Read More
Zappos and Amazon have shown us that great customer service leads to great business success. What’s staggering is just how much - it turns out retaining customers can lead to as much as a 95% increase in profits.Read More
What can you do to encourage repeat business from existing customers? And in the process generate more sales and even more profit?
There is an easy answer.Read More
This guest post from Jason Linett, speaker, author and hypnotic success coach, looks at rapport from a different view.Read More
Is there such a thing as a shortcut to more sales? Can psychological personality testing give a salesperson all the answers? Read on to find out!Read More
Selling is service. And service is selling. The key to greater sales, and greater profits, is outstanding customer service.Read More